General Terms and Conditions of Use — EliteSports.be

Version: 1.0
Effective date: 25 May 2026
Master version: French (FR prevails in case of translation conflict)

Identification

License Holder (legal operator)

The website www.elitesports.be (the "Site") is operated under the legal responsibility of the following license holder:

BELGISCHE PMU NV, a public limited company (naamloze vennootschap) under Belgian law, with its registered office at Laneaustraat 119, 1020 Brussel (Laken), Belgium, registered with the Crossroads Bank for Enterprises under number 0423.966.907.

(hereinafter the "License Holder")

The License Holder is:

• holder of the F1 license No. FA 116869, issued by the Belgian Gaming Commission ("BGC" or "KSC") on 04/05/2011 and renewed on 19/03/2020, authorizing the taking of bets in a Class IV gambling establishment;
• holder of the additional F1+ license No. FA+ 116869, issued by the BGC pursuant to a decision dated 23 April 2026 (formal grant date: 24/04/2026), valid for nine (9) years, authorizing the operation of betting via information society tools on the Site www.elitesports.be.

In accordance with Article 26 of the Law of 7 May 1999 on games of chance, these licenses are non-transferable. The License Holder remains, in its capacity as holder of the F1 and F1+ licenses, liable vis-à-vis the BGC for legal and regulatory compliance of the activity conducted on the Site.

Operating Company

The daily technical and operational management of the Site is provided by:

EliteSports SRL, a private limited liability company under Belgian law, with its registered office at Square Elsa Frison 25, 1070 Anderlecht, Belgium, registered with the Crossroads Bank for Enterprises under number 1036.208.636.

(hereinafter "EliteSports" or the "Operating Company")

EliteSports SRL acts as the operational operating company under the authority and responsibility of the License Holder, in accordance with the commitments made vis-à-vis the BGC in the framework of the procedure for granting the FA+ 116869 license. EliteSports SRL manages, in particular, Player registration, customer service, operational compliance, the technical platform, marketing and communication.

The term "We" used in these General Terms and Conditions designates jointly the License Holder and the Operating Company, each acting within the scope of their respective responsibilities.

Brand and Site

Trade mark: EliteSports
Website: https://www.elitesports.be

Hosting

The servers of the Site are hosted in Belgium, in accordance with the requirements of the BGC.

Contacting Customer Service

BGC information

For general information on Belgian gambling regulations, or to file a complaint or request directly, the Player may contact the Belgian Gaming Commission:

• Email: info@gamingcommission.be
• Address: Cantersteen 47, 1000 Brussels
• Website: https://www.gamingcommission.be

Mandatory legal notice

21+ · FA+ 116869 · BELGISCHE PMU NV · Gambling can be addictive. Know when to stop. www.arretezvousatemps.be (FR) / www.stopoptijd.be (NL)

Table of Contents

1. Introduction, definitions and general provisions
2. Acceptance and amendment of the General Terms and Conditions
3. Opening of a Player Account — conditions
4. Registration, Identification and Authentication
5. Player Account — management and security
6. Player obligations — representations and warranties
7. Deposits and deposit limits
8. Responsible gambling tools
9. Withdrawals
10. Bonuses and promotional offers
11. Sports betting arrangements
12. Errors and malfunctions — contractual principles
13. Marketing communications with the Player
14. Intellectual property
15. Limitation of liability
16. Force majeure
17. Suspension and closure of the Player Account by the License Holder
18. Closure of the Player Account by the Player
19. Inactive and orphan accounts
20. Complaints and mediation
21. Protection of personal data and cookies
22. IT security and availability
23. Hyperlinks
24. Assignability, non-waiver, partial nullity
25. Archiving and evidence
26. Languages
27. Applicable law and jurisdiction
28. Limitation period

Article 1 — Introduction, definitions and general provisions

1.1 Purpose

These General Terms and Conditions of Use (the "General Terms and Conditions" or "GTC") govern access to, navigation on, and use of the website www.elitesports.be and the EliteSports mobile application (collectively, the "Site"), and participation in the online sports betting services offered by the License Holder.

Acceptance of these General Terms and Conditions creates a legally binding contractual relationship between the Player and the License Holder. If the Player does not accept any provision of the General Terms and Conditions, they may not use the services offered on the Site.

1.1bis Scope of services

The Site exclusively offers online sports betting within the framework of the F1+ license issued by the BGC. The Site does not offer:

• online casino games (slots, table games, live casino);
• RNG (random number generator) games of chance;
• online poker;
• lotteries.

Any other gambling activity falls under other licenses and is not covered by these General Terms and Conditions.

1.2 Contractual documents

The General Terms and Conditions are composed of the following set, forming the "Contract":

(i) these General Terms and Conditions;
(ii) the Sports Betting Rules (game rules, settlement, voiding by sport — available on the Site);
(iii) the BetBuilder Rules (where applicable);
(iv) the Personal Data Management Policy;
(v) the Cookie Policy;
(vi) any particular rule published on the Site and applicable to a specific bet, competition, event, promotion or contest.

In the event of a conflict between these General Terms and Conditions and a particular rule applicable to a bet or event, the particular rule prevails for that bet or event only.

1.3 Definitions

For the purposes of these General Terms and Conditions:

• "Minimum Legal Age": 21 years of age.
• "Authentication": the final verification procedure carried out by the License Holder of the Player's identity, age, residence and legal capacity, in accordance with Article 4.
• "Competent Authorities": the Belgian authorities competent in matters of games of chance, notably the BGC, the National Bank of Belgium ("NBB") and the Financial Intelligence Processing Unit ("CTIF/FIU").
• "BGC": the Belgian Gaming Commission, the advisory, decision-making and supervisory body for games of chance under Belgian law.
• "Player Account": the personal account opened by the Player on the Site, containing the Player's identification data, login credentials, balance and bet history.
• "EPIS": Excluded Persons Information System, the Belgian database of persons excluded from games of chance, managed by the BGC.
• "Payment Solutions Provider": an intermediary acting as a payment agent between the Player and the License Holder.
• "Force Majeure": any event or situation beyond the reasonable control of the party concerned, preventing it from performing its contractual obligations, including in particular force majeure in the classical sense, governmental restrictions (including the refusal, suspension or withdrawal of the required license where such refusal is not the fault of the License Holder), war, riots, cyber-attacks (notably DDoS), pandemics, third-party supplier failures (odds, live data, cloud hosting), failures of the Belgian public telecommunications network, and any other similar cause beyond reasonable control.
• "Financial Institution": a bank or institution whose activity is governed by national laws applicable to financial or similar services.
• "Game of Chance": any game in which a stake of any kind is engaged, resulting either in the loss of the stake by at least one player or in a win of any kind for at least one player or organiser, and in which chance is an element, even ancillary.
• "Player": a Visitor who, having validly registered in accordance with Articles 3 and 4 and following Authentication, holds an active Player Account and uses the services offered by the License Holder on the Site.
• "Stake": the financial amount engaged by the Player on a Bet.
• "NRN": the Player's Belgian national register number.
• "Bet": a Game of Chance in which the Player engages a Stake on the outcome of a future sporting event whose occurrence does not depend on any action of the Player.
• "Cookie Policy": the document available on the Site describing the use of cookies and similar technologies.
• "GDPR Policy": the document available on the Site describing the collection, use, retention and protection of the Player's personal data.
• "Sports Betting Rules": the regulations available on the Site, integrated into the General Terms and Conditions, detailing the rules of play, validation, settlement and voiding by sport and by type of Bet.
• "Site": the whole formed by the website www.elitesports.be and the EliteSports mobile application.
• "License Holder": BELGISCHE PMU NV, as identified in the Identification section above, holder of the FA 116869 (F1) and FA+ 116869 (F1+) licenses issued by the BGC.
• "EliteSports": EliteSports SRL (CBE 1036.208.636), the company providing the technical and operational operation of the Site under the authority of the License Holder.
• "We": jointly the License Holder and EliteSports SRL.
• "Closed Loop": the principle according to which the withdrawal method is dictated by the initial deposit method, in order to prevent money laundering.
• "Visitor": any natural person accessing the Site without being registered as a Player.

1.4 Interpretation

Any reference to the singular in the General Terms and Conditions also implies the plural, and vice versa. Article headings are provided for guidance only and shall not influence the interpretation of the clauses.

Article 2 — Acceptance and amendment of the General Terms and Conditions

2.1 Acceptance

Use of the Site and participation in online betting require express, unconditional and irrevocable acceptance of these General Terms and Conditions by the Player, by ticking the box provided for this purpose at registration. This acceptance binds the Player and their legal successors.

Acceptance of the General Terms and Conditions also entails acceptance of the contractual documents referred to in Article 1.2.

2.2 Amendment

The License Holder reserves the right to amend the General Terms and Conditions at any time, notably to comply with any regulatory change or to integrate new services.

Any substantial amendment shall be notified in advance to the Player by email and/or via notification on the Site, at least 30 days before its entry into force.

Upon the next login following the entry into force of a substantial amendment, the Player shall be invited to expressly accept the new General Terms and Conditions in order to continue using the Site. Failing acceptance, the Player may close their Player Account in accordance with Article 18 without loss of funds.

Non-substantial amendments (typo corrections, contact updates, addition of payment methods, etc.) take immediate effect without prior notification.

2.3 Decisions of the Competent Authorities

The Player acknowledges and accepts that any binding decision taken by the Competent Authorities (notably the BGC) shall apply automatically to the General Terms and Conditions, without prior notification to the Player being required.

Article 3 — Opening of a Player Account — conditions

3.1 Cumulative conditions

The opening of a Player Account is strictly reserved for natural persons cumulatively meeting the following conditions:

(i) having reached the Minimum Legal Age of 21 years;
(ii) having legal capacity under Belgian law;
(iii) effectively residing and being registered as a resident in a Belgian municipality;
(iv) not appearing in the EPIS database nor in any other similar database or register of excluded players;
(v) not having previously been subject to a Player Account closure for reasons of addiction, fraud, breach of the General Terms and Conditions or non-compliance with applicable law, on the Site or on any other platform operated by EliteSports SRL or by the License Holder. Any attempt to re-register by a previously excluded Player may result in the immediate closure of the new Player Account and confiscation of funds, without prejudice to any legal action;
(vi) not being an employee, director, corporate officer, significant shareholder or close family member (spouse, legal cohabitant, parent, child or sibling) of the License Holder or of EliteSports SRL;
(vii) not being a professional player in a sport, competition or league for which the License Holder offers Bets.

3.2 Single account

Each natural person is entitled to one (1) single Player Account with the License Holder, and more generally on any platform operated by EliteSports.

In the event of detection or serious suspicion of multiple accounts held directly or indirectly by the same natural person:

(a) We shall proceed with the automatic consolidation of funds into a single Player Account (chosen at Our discretion);
(b) the other Player Accounts shall be closed without recourse;
(c) any winnings allocated on the closed accounts shall be cancelled and non-transferable;
(d) in the event of proven bad faith, funds held in parallel accounts may be confiscated without right of recourse, and the License Holder reserves the right to initiate any civil and criminal action, including filing a complaint with the public prosecutor.

3.3 Strictly personal and non-transferable account

The Player Account is strictly personal, non-transferable and not usable by a third party. The Player may under no circumstances sell, transfer, lend, share or assign their Player Account, login credentials or related rights.

Article 4 — Registration, Identification and Authentication

4.1 Registration procedure

Registration is carried out directly online via the Site, using one of two methods:

(a) Itsme (preferred method) — registration via Itsme enables the secure and instantaneous transmission of identification data (surname, first name, NRN, date of birth, address) and confirmation of legal majority;

(b) Manual registration form — alternative where the Player does not have Itsme. The Player must in this case provide the following data:

• surname and first name;
• date and place of birth;
• gender;
• full postal address (number, street, postcode, municipality, country);
• nationality;
• Belgian national register number (NRN);
• mobile telephone number;
• email address;
• username and password;
• any other information required by the online registration procedure.

All fields are mandatory and will be verified.

4.2 Identification

Identification refers to the verification of the Player's identity carried out at registration: either automatically via Itsme (secure transmission of surname, first name, NRN, date of birth and address) or, failing that, via the manual registration form. Until the Player Account is fully Authenticated (Article 4.3), access to certain features may be restricted.

4.3 Authentication

Authentication refers to the procedure of complete verification of the Player's identity, age, residence and legal capacity. It is carried out:

(a) automatically at registration via Itsme; or
(b) upon request from the License Holder, by production of any document deemed relevant (front-and-back copy of identity card, recent proof of address issued by the municipality, proof of source of funds, copy of the bank card used for deposit, tax record, bank statement, verification video, etc.).

4.4 EPIS check

We carry out systematic consultation of the EPIS database with the BGC:

• at registration;
• at each login to the Player Account;
• before each deposit.

In the event of registration on the EPIS register, the opening of the Player Account shall be refused or the Account shall be immediately blocked, and the Player shall no longer be able to deposit or place Bets for the entire duration of the EPIS registration. Any lifting of the EPIS registration falls exclusively within the BGC's procedure (cf. Article 8.4).

In the event of exceptional technical unavailability of the BGC's EPIS verification service, certain features of the Site may be temporarily restricted or suspended in order to ensure compliance with the legislation.

4.5 Timeframes and precautionary measures

(a) Any Player Account not Authenticated within thirty (30) days of registration may be suspended by the License Holder; the Player shall no longer be considered Authenticated and shall lose access to any withdrawal function.

(b) In the event of a request for additional information remaining unanswered within thirty (30) days, the Player Account may be suspended, with the consequence that the Player shall no longer be considered Authenticated.

(c) The License Holder reserves the right to carry out additional verifications at any time during the contractual relationship (ongoing KYC, AML, anti-money laundering), including without stated reason.

4.6 Data modification

The Player's identification data (surname, first name, NRN, date of birth, address) may only be amended with the intervention of the License Holder's Customer Service and upon production of the corresponding supporting documents; corrections are reported to the BGC in accordance with the applicable obligations.

4.7 Authentication-related measures

The License Holder reserves the right to refuse the opening of, to suspend or to close a Player Account if:

• the registration conditions are no longer met;
• the information provided is no longer accurate, sincere, complete or up to date;
• the requested supporting documents are not provided within the time set.

In the event of closure, any positive balance of the Player Account shall be refunded to the Player, subject to compliance with the other provisions hereof.

Article 5 — Player Account — management and security

5.1 Confidentiality of credentials

Each Player is fully and personally responsible for the use of their Player Account. They undertake to maintain the strict confidentiality of their login credentials (username, password, Itsme codes) and of any information linked to their Player Account.

The Player undertakes to immediately notify Customer Service (help-fr@ / help-nl@ / help-en@elitesports.be) in the event of unauthorised use of their Player Account, suspicion of hacking, or breach of credential security.

5.2 Password reset

In the event of forgetfulness, the Player must click on the "Forgot password?" link on the login page and follow the reset procedure by email. The License Holder reserves the right to require a password change where it deems the robustness insufficient.

5.3 No liability

The License Holder shall in no event be liable for losses or damages the Player may suffer as a result of unauthorised use of their Player Account or credentials by a third party, even unbeknownst to the Player.

5.4 No interest

The Player Account does not bear interest. The Player Account may in no event be used by the Player as a bank account or as a means of transferring funds between Players.

5.5 Currency

All Player Accounts are denominated, managed and settled in euros (€). Any operation requiring currency conversion shall be carried out by reference to the rates of approved Financial Institutions in force at the time of the operation.

Article 6 — Player obligations — representations and warranties

6.1 Representations and warranties

The Player represents and warrants, at all times during the contractual relationship:

(a) that they have read the General Terms and Conditions, that they fully understand them and that they accept without reserve the rules applicable to the services offered on the Site;
(b) that they have reached the Minimum Legal Age and have legal capacity under Belgian law;
(c) that they are legally competent and authorised to participate in online betting in their country of residence;
(d) that they effectively reside and are registered as a resident in a Belgian municipality;
(e) that they do not appear in the EPIS database or in any other list of excluded players;
(f) that they are not subject to a gambling ban pronounced by the BGC or any other competent body;
(g) that the information and personal data they have provided are accurate, sincere, complete and up to date;
(h) that the funds they use to participate in bets do not derive from criminal or illegal activities and are not the product of money laundering or terrorist financing;
(i) that they act neither on behalf of nor for the account of a third party;
(j) that they use only personal payment methods registered in their own name;
(k) that they are not a compulsive gambler and have never received treatment or medical diagnosis for gambling addiction;
(l) that they are not a professional player in a sport, competition or league for which the License Holder offers Bets;
(m) that they do not hold any other active player account on a platform operated by EliteSports;
(n) that they will not engage in any conduct involving fraud, collusion, match-fixing, manipulation of odds or the use of automated aids (bots, AI, automated stochastic calculation) in connection with the Bets;
(o) that they will comply with any tax obligations that may apply to them in respect of their winnings;
(p) that they will not use the Site, the Player Account or the services for the purpose of transferring funds or any other operation foreign to the purpose of the Contract;
(q) that they will respond to any legitimate request from the License Holder concerning their Player Account and provide any supporting document requested;
(r) that they will personally bear all tax obligations that may apply to them in respect of their winnings, both in their country of residence and in any other applicable jurisdiction. For information purposes, net winnings received by an individual Belgian resident on the occasion of games of chance operated under Belgian license are in principle not subject to Belgian income tax; this information does not, however, constitute tax advice, and it is the Player's responsibility to consult, where appropriate, a competent adviser.

6.2 Prohibitions

The Player undertakes, when using the Site:

• not to disrupt, circumvent or compromise the security of the Site, servers, Software or any other related system;
• not to create or use a false identity;
• not to disseminate false information or illegal announcements;
• not to attempt to gain unauthorised access to any part of the Site;
• not to use the Site for unlawful purposes, contrary to public order or morality, or likely to harm the reputation of the License Holder;
• not to modify or attempt to modify, by any means whatsoever, the Software, the algorithms for calculating odds or the result of a bet;
• not to use automated stochastic calculation, bots, artificial intelligence software or any automated aid in connection with bets;
• not to infringe the intellectual property rights of the License Holder or of third parties;
• not to reproduce, without authorisation, all or part of the content of the Site;
• not to use personal data obtained via the Site to send unsolicited messages ("spam");
• not to disseminate any content contrary to public order, morality or harmful to third parties;
• not to authorise a third party to use their Player Account or payment methods;
• not to use the payment methods or Player Account of a third party, even with their agreement.

6.3 Indemnification

The Player undertakes to indemnify, defend and hold harmless the License Holder and EliteSports SRL, as well as their respective directors, employees, agents, suppliers and partners, against any loss, expense, claim, damage or cost (including attorneys' fees) resulting from a breach by the Player of the General Terms and Conditions or of the applicable legislation.

Article 7 — Deposits and deposit limits

7.1 Deposit arrangements

Deposits to the Player Account are made exclusively via the Player's personal payment methods, through approved Payment Solutions Providers and partner Financial Institutions.

The License Holder reserves the right, at its sole discretion and without any obligation to provide justification, to refuse any deposit or any payment method, notably in the event of suspicion of breach of these General Terms and Conditions, of anti-money laundering legislation, of gambling legislation, or of any other applicable provision.

The available deposit methods are published on the Site, under "Deposits", and may evolve without amendment of these General Terms and Conditions. Cash payments and payments by revolving credit card are prohibited in accordance with applicable Belgian regulations. Only Visa / Mastercard debit cards validly issued in the Player's name are accepted.

The Player may under no circumstances allow a third party to make deposits on their Player Account, nor use a payment method that is not in their name. The use of a payment method by a third party is also presumed where the bank account or card is jointly held with a third party.

Business and corporate accounts strictly prohibited. Only payment methods issued in the Player's personal name (natural person) are accepted. The following are expressly refused, even where the Player is a representative, director, partner, manager, self-employed person or ultimate beneficial owner thereof:

• any card or bank account held in the name of a company, sole proprietorship, liberal profession, non-profit association (ASBL/VZW), foundation or any other legal entity;
• any joint account with a legal entity;
• any employer card or card issued by a third-party entity;
• any corporate card, business card, company card or commercial card.

Any deposit made via such a payment method may be cancelled, returned to the issuer or held on a precautionary basis pending verification, without prejudice to the suspension or closure of the Player Account in accordance with Article 17.

The maximum amount per deposit transaction is subject to the Standard Statutory Weekly Deposit Limit (art. 7.2 below).

The list of payment methods, their limits and any fees are published on the Site, under "Deposits". This list may evolve without amendment of these General Terms and Conditions.

7.2 Standard Statutory Weekly Deposit Limit

In accordance with the Royal Decree of 25 October 2018 on the arrangements for operating games of chance via information society tools, as well as the Royal Decree of 19 June 2022 on the consultation arrangements of the Central Individual Credit Register, the Player is subject to a default weekly deposit limit of €200 (the "Standard Statutory Weekly Deposit Limit").

This limit applies to any rolling window of seven (7) consecutive days.

7.3 Increase of the Statutory Limit

The Player may request an increase of the Standard Statutory Weekly Deposit Limit.

The License Holder shall notify this request to the BGC, which shall carry out a verification with the National Bank of Belgium in order to ensure that the Player is not registered as a defaulter in the file of the Central Individual Credit Register ("CICR").

The increase beyond €200/week shall only be granted:

(a) if the Player is not registered as a defaulter with the CICR; and
(b) after a cooling-off period of 72 hours following submission of the request.

The BGC shall carry out monthly checks with the NBB. If the Player subsequently appears in the CICR file, the increase authorisation shall be revoked and the Player shall be notified.

7.4 Personal Deposit Limits

Independently of the Statutory Limit, the Player may at any time set more restrictive Personal Deposit Limits for periods of 24 hours, 7 days and/or 30 days.

(a) Any decrease of a Personal Deposit Limit takes effect immediately.
(b) Any increase of a Personal Deposit Limit shall only take effect after a cooling-off period of 72 hours following submission of the request.

Where multiple limits coexist (Statutory, Personal), the most restrictive limit applies.

7.5 Unilateral risk-based limits

Independently of the Statutory and Personal Limits, the License Holder reserves the right, at its sole discretion, to unilaterally impose more restrictive deposit or stake limits on any Player, without any obligation to justify, notably in the context of:

• prevention of money laundering and terrorist financing;
• prevention of problem gambling and protection of vulnerable Players;
• commercial risk management (so-called "professional" bets, odds arbitrage, betting syndicates, etc.);
• compliance with any requirement of the Competent Authorities.

Such measures may be modified or lifted at any time, at Our sole discretion.

7.6 No interest

Sums deposited on the Player Account do not bear interest.

Article 8 — Responsible gambling tools

8.1 Time-out (pause)

The Player may activate a time-out for a period of 24 hours, 7 days, 30 days or 6 months, during which they may not log in, place Stakes, or deposit.

8.2 Voluntary product block

The Player may block access to a type of bet or a specific product for a determined or indeterminate period. Once activated, this block is irreversible before the end of the chosen period.

8.3 Self-exclusion

The Player may, at any time, request their self-exclusion:

(a) Temporary: 1 month, 3 months or 6 months. During the temporary self-exclusion period, the Player may not log in, place Stakes or deposit (the withdrawal of any positive balance remains possible).

(b) Permanent: the Player Account is closed. The Player must request the prior withdrawal of any positive balance. The License Holder notifies permanent self-exclusion to the BGC in accordance with Belgian legislation.

8.4 Application for exclusion via the BGC (EPIS)

At any time, the Player may submit a voluntary application for access ban to games of chance with the BGC (EPIS procedure). The procedure is detailed at: https://www.gamingcommission.be/en/protection-of-players/access-ban/voluntary-request.

Once registered on the EPIS register, the Player shall have no further access to any game of chance in Belgium. Any lifting of the ban is exclusively within the BGC's remit and is subject to a statutory period of 3 months from the request.

8.5 Reality Checks

During each playing session, the Player receives periodic notifications (Reality Checks) informing them of the duration of their gambling session. The Player must explicitly confirm their wish to continue. The frequency of Reality Checks can be configured by the Player in their "Responsible Gambling" area.

8.6 Self-test

The Player has access, in the "Responsible Gambling" section of the Site, to a confidential self-test to assess their relationship with gambling. The results are strictly personal and are not retained by Us.

8.7 Support and referral

A Player in difficulty is actively referred to the following specialised organisations, accessible from the "Responsible Gambling" section of the Site:

Clinical collaboration: We refer Players in vulnerable situations to the Dostoïevski Pathological Gambling Clinic — CHU Brugmann, Place Van Gehuchten 4, 1020 Brussels.

Staff in contact with Players (Customer Service, compliance) is trained annually in the recognition of signs of problem gambling, application of the intervention protocol, proper referral and implementation of protection tools.

Gambling can be addictive. If you feel unwell in relation to gambling, contact one of the above organisations or reach out to Customer Service.

Article 9 — Withdrawals

9.1 Player's right to payment of winnings

The Player is entitled to the payment of any validly acquired winning, in accordance with the General Terms and Conditions and the Sports Betting Rules, provided they meet the cumulative requirements set out in Article 9.5.

A winning is "validly acquired" when, cumulatively:

(a) the Bet was placed in accordance with the General Terms and Conditions and the Sports Betting Rules;
(b) the Bet was not affected by an obvious error, an odds error, a technical failure, a malfunction, manipulation, collusion or fraud;
(c) the result of the sporting event is not contested or being investigated for manipulation or match-fixing;
(d) the Player complies entirely with their representations and warranties in Article 6.1 (notably residence, age, EPIS, capacity, absence of fraud, lawful source of funds);
(e) no ground referred to in Articles 9.5 to 9.8 stands in the way of payment.

In the absence of any one of these conditions, the winning is not validly acquired and may be cancelled, recovered or retained in accordance with the provisions of these General Terms and Conditions and the Sports Betting Rules.

9.2 Withdrawal methods — "Closed Loop" principle

Withdrawals from the Player Account are made according to the Closed Loop principle: the withdrawal method is dictated by the deposit method initially used by the Player, in order to prevent any risk of money laundering.

Withdrawals are made as a priority to the payment method initially used for the deposit. Where this method cannot technically receive a payment, the withdrawal is executed by bank transfer to the Player's personal verified account.

All withdrawals are made exclusively to an account, card or wallet in the name of the Player Account holder — no payment to a third party is permitted.

9.3 Withdrawal limits

Beyond the weekly maximum, the Player may submit a specific request, which will be examined on a case-by-case basis within the framework of an enhanced verification procedure.

9.4 Timeframes

9.5 Cumulative processing conditions

Any withdrawal is subject to the following cumulative requirements:

(a) Authenticated Player Account;
(b) positive and sufficient balance;
(c) absence of pending KYC/AML check requiring withholding;
(d) absence of debt by the Player towards Us;
(e) funds fully (100%) wagered (used at least once on a Bet), in accordance with anti-money laundering obligations;
(f) compliance with the Closed Loop principle (art. 9.2).

9.6 Prior verifications

The License Holder reserves the right to carry out prior security verifications before executing any withdrawal, notably:

• for any first withdrawal;
• for any withdrawal of a high or unusual amount;
• in the event of suspicion of fraud, money laundering, identity theft or breach of the General Terms and Conditions.

The Player shall then have to confirm their request in writing and produce any requested document (front-and-back copy of identity card, proof of address, copy of the bank card used for deposits, proof of source of funds, tax record, bank statement, etc.).

In the absence of a satisfactory response within thirty (30) days of the request for documents, the withdrawal shall remain blocked and the Player Account may be suspended in accordance with Article 17. The balance remains owed to the Player and is held on a precautionary basis; the Player may at any later time obtain its restitution upon production of the required documents and verification of their identity, in accordance with legal KYC and anti-money laundering obligations.

9.7 Fees

The License Holder does not apply any fees on withdrawals, except in the event of proven abuse of the Player Account (notably successive deposits and withdrawals without effective participation in betting), in which case an administrative fee of 15% may be applied.

Any fees applied by the Player's banking institution or payment provider remain at their charge.

9.8 Suspension in the event of fraud or investigation

In the event of suspicion of identity or banking fraud, or breach of the General Terms and Conditions, the License Holder reserves the right to suspend or close the Player Account, withhold any payment and initiate any necessary or useful legal action.

9.9 Recovery and set-off

The Player expressly authorises the License Holder to deduct from their Player Account any sum unduly received as a result of fraud, malfunction of the Site or error, and waives any objection or refusal to pay sums owed to the License Holder.

The License Holder has a general right of set-off between any sum owed by the Player (notably for overpayments, debt resulting from fraud, investigation costs, damages) and any sum credited to the Player Account.

9.10 Protective measures during investigation

The License Holder is expressly authorised to suspend, freeze or defer any withdrawal, any operation on the Player Account, as well as any payment of winnings, during the reasonable time necessary for:

(a) fulfilling its obligations on combating money laundering and terrorist financing (notably CDD/EDD verifications, exchanges with the CTIF);
(b) any internal or external investigation regarding a suspicion of fraud, sports manipulation, unauthorised conduct referred to in Article 11.5, or breach of the General Terms and Conditions;
(c) the Player's production of any KYC document or proof of source of funds.

This protective measure does not constitute a decision to refuse payment and does not give rise to compensation for the Player, nor to payment of interest. The Player acknowledges and accepts that this suspension may last for the time necessary to complete the investigation, without prejudice to the License Holder's right to act in accordance with Article 17 if a breach is established.

Article 10 — Bonuses and promotional offers

10.1 Prohibition of registration bonuses

In accordance with Belgian legislation on games of chance, no bonus, welcome offer, freebet, free credit or financial advantage may be conditional on registration or the first deposit of a Player. No financial incentive linked to registration is offered.

10.2 Promotional offers and loyalty programmes

Any promotional offers and loyalty programmes offered by the License Holder are governed by their own terms, available on the Site, which prevail in respect of the matters they cover. Any abusive use (multiple accounts, collusion, arbitrage, automation, false declarations) may result in the loss and recovery of benefits as well as the closure of the Player Account in accordance with Article 17.

Article 11 — Sports betting arrangements

11.1 Sports Betting Rules

The rules applicable to each type of bet, to each sport and to each event are detailed in the Sports Betting Rules available on the Site, which forms an integral part of these General Terms and Conditions.

In the event of a conflict between these General Terms and Conditions and the Sports Betting Rules, the latter shall prevail for questions of play, validation, settlement and voiding.

11.2 Contractual principles

(a) Participation in a Bet requires an Authenticated Player Account and absence of EPIS registration.
(b) The Stake engaged is immediately debited from the Player Account upon validation of the Bet; if the balance is insufficient or if a statutory or personal limit is reached, the Bet cannot be accepted.
(c) Any winnings are automatically credited to the Player Account after settlement of the Bet. In the event of cancellation in accordance with the Sports Betting Rules, the Stake is refunded.
(d) Once validated, a Bet cannot be modified or cancelled by the Player, except in the cancellation cases provided for by the Sports Betting Rules.
(e) The operational conditions of Bets (minimum and maximum stake, maximum win per ticket, types of Bets, Cash Out, BetBuilder and other product features, settlement, voiding and odds-1 rules, sport-specific provisions) are entirely defined in the Sports Betting Rules. No operational provision is reproduced in these General Terms and Conditions: only the Sports Betting Rules govern these points.

11.3 Stake limits

We reserve the right to set, modify or remove at any time individual or collective Stake limits under the conditions set out in the Sports Betting Rules, and to refuse any Bet without justification.

11.4 Sports integrity commitment

We actively cooperate in the fight against match-fixing and the manipulation of sports competitions. Any suspicion of manipulation may result in the cancellation of the Bets concerned, under the conditions set out in the Sports Betting Rules, and in reporting to the competent authorities.

11.5 Unauthorised betting behaviour

Without prejudice to the Representations & Warranties of Article 6.1, the following are strictly prohibited on the Site, in addition to any other fraudulent practice:

(a) any participation in a betting syndicate, a ring of coordinated bets between multiple Players, a brokering operation for bets on behalf of third parties, or any other form of collusion;
(b) any practice of odds arbitrage ("arbing", "sure-betting") aimed at systematically exploiting differences in odds between operators;
(c) any use of automated aids (bots, scripts, robots, artificial intelligence, stochastic calculation, betting optimisation tools), as well as any interception or exploitation of privileged data streams (latency, non-public live data);
(d) any professional betting activity in the sense that the Player regularly and organisedly derives income from Bets by exploiting information or techniques not accessible to the ordinary Player, save with the express prior consent of the License Holder;
(e) any participation in a Bet relating to a sporting event in which the Player themselves, a close family member, their employer, their club or any person with whom they have a direct interest, intervenes or may influence the result.

In the event of breach, We reserve the right, without prejudice to any other measure provided for in these General Terms and Conditions, to cancel all Bets concerned, recover any winnings, impose unilateral limits on the Player Account (cf. Article 7.5) or close the Player Account in accordance with Article 17.

Article 12 — Errors and malfunctions — contractual principles

12.1 Technical report

In the event of a technical problem or malfunction affecting a Bet, the Player must immediately contact Customer Service. After analysis, We (where applicable, with Our competent technical provider) shall draw up a technical report which shall constitute the sole evidence for the calculation of winnings or losses, and shall not be the subject of any dispute.

12.2 Right of correction and cancellation

We reserve the right to correct, cancel or revise the settlement of a Bet, and to recover any winning unduly paid to the Player Account, in accordance with the rules defined in the Sports Betting Rules (notably in the event of an obviously erroneous odd, display error, transcription or calculation error, postponed, suspended, interrupted or cancelled event). These measures may be taken even after the event has occurred. The detailed rules applicable (palpable errors, voiding, Odd 1, dead heat, settlement by sport, etc.) are entirely defined in the Sports Betting Rules.

12.3 Retroactive cancellation in the event of breach of registration conditions

If, at any time, after the placement of one or more Bets, We discover or have serious grounds to believe that the Player did not meet or no longer meets any of the registration conditions or Representations and Warranties (Articles 3.1 and 6.1) — notably the minimum age, the absence of EPIS registration, the effective Belgian residence, the quality of non-professional player on the sports bet on, the absence of prior closure for fraud — We reserve the right, without prejudice to any other measure:

(a) to retroactively cancel all Bets concerned;
(b) to recover any winning paid on the basis of these Bets, by set-off, debit from the Player Account or any other useful means;
(c) to retain the Stake as administrative and legal costs incurred;
(d) to report the situation to the BGC and other competent authorities;
(e) to prohibit any subsequent re-registration.

The Player expressly acknowledges that these measures are proportionate in view of the need to comply with Belgian legislation on games of chance and to protect vulnerable Players.

12.4 Match-fixing and manipulation

We are not obliged to pay winnings where the results of the competitions are falsified, counterfeit or where there is a suspicion of manipulation by participants or third parties, or where the authorities investigate or publish manipulation of an event.

Article 13 — Marketing communications with the Player

13.1 Nature of communications

As a Player, you may receive from Us:

(a) operational or contractual communications (Bet confirmations, Player Account operations, security alerts, amendments to the General Terms and Conditions, "Responsible Gambling" reminders): these communications are indispensable for the contractual relationship and cannot be deactivated as long as the Player Account is open;

(b) marketing communications (information on Our services, new features, major sporting events): you may at any time activate or deactivate these communications from your "Preferences" area of the Player Account.

13.2 Our non-solicitation commitment

We undertake to never send you marketing communications:

• during any period of time-out, self-exclusion or voluntary product block on the Site;
• if you appear on the EPIS register of the BGC;
• after definitive closure of your Player Account;
• if you have explicitly deactivated marketing communications in your preferences.

13.3 Marketing channels used

Any marketing communication to you will reach you exclusively via the following channels:

• email (to the address provided in your Player Account);
• notifications in the personal area of the Site;
• where applicable, push notifications of the mobile application (if you have authorised them).

We do not carry out any marketing solicitation by telephone, SMS, postal mail or messaging on social networks.

13.4 Official accounts

Any account presenting itself as an official EliteSports channel on a social network that does not expressly appear on the Site is to be considered unofficial and may be reported to Customer Service.

Article 14 — Intellectual property

All trademarks, service marks, trade names, domain names, URLs, logos, photographs, databases, sounds, videos, music, animations, images, texts, concepts, source codes, software, methodologies and other forms of intellectual property (collectively, the "Intellectual Property") displayed on the Site or contained in the EliteSports mobile application are the exclusive property of the License Holder, of EliteSports SRL (where applicable), and/or of their suppliers and partners (notably the providers of odds, providers of live data, holders of rights on the logos of clubs, leagues and sports competitions).

The Player is not authorised to copy, distribute, disclose, sell, rent, modify, translate, reverse engineer, decompile or otherwise exploit the Intellectual Property, except to the extent expressly authorised by applicable law or by prior written agreement of the License Holder.

The Player only enjoys a personal, non-exclusive, non-transferable, temporary and revocable access and use licence, strictly limited to non-commercial use of the Site.

The establishment of a hyperlink to the homepage of the Site is permitted subject to compliance with applicable law. Any deep linking, framing, reproduction by inlining or similar procedure is strictly prohibited without prior written authorisation of the License Holder.

Article 15 — Limitation of liability

15.1 Use at Player's risk

Use of the Site is entirely at the Player's risk. To the maximum extent permitted by law, the Site, its content, software, services and information found therein are provided "as is" and "as available", without warranty of any kind, express or implied.

The License Holder does not warrant:

• that the Site will meet all Player requirements;
• the absence of interruptions, errors, bugs or viruses;
• the immediate correction of any defects;
• the absence of infringement of third-party intellectual property rights.

15.2 Exclusions of liability

To the extent permitted by law, the License Holder is not liable for:

• indirect, immaterial, incidental or consequential damages, including loss of profits, loss of chance, loss of use, loss or alteration of data, or costs of acquiring substitute goods or services;
• the consequences of a gambling addiction (medical care, loss of employment, hospitalisation costs, family consequences, etc.);
• damages caused by viruses, bugs or technical failures;
• telecommunications failures or failures of the Player's hardware or software;
• service interruptions due to maintenance, updates, Force Majeure or any cause beyond its control;
• the acts or omissions of third parties (Financial Institutions, Payment Solutions Providers, providers of odds, providers of live data, etc.);
• the consequences of the bankruptcy or insolvency of any Financial Institution or other third party with which the License Holder cooperates.

15.3 Liability cap

In any event, should the License Holder's liability be engaged for any reason whatsoever, the maximum cumulative amount of compensation for which the License Holder may be held liable shall be limited to the lesser of the following two amounts:

(a) the total amount of commissions received by the License Holder in connection with the Player Account concerned during the three (3) months preceding the claim; or
(b) the sum of €500 (five hundred euros).

15.4 Indemnification by the Player

The Player holds the License Holder harmless from any damage or inconvenience, direct or indirect, foreseeable or unforeseeable, that the License Holder may suffer as a result of abusive or inappropriate use of the Site, software or services by the Player or by a third party acting via their Player Account.

15.5 Exclusive contractual regime

The Player acknowledges that the liability of the License Holder and its auxiliaries (notably its employees, directors, agents, representatives, consultants, suppliers, subcontractors, successors and assigns) may only be sought on the contractual basis of these General Terms and Conditions. The Player expressly waives any non-contractual (extra-contractual / quasi-tortious) action against the License Holder and its auxiliaries, to the maximum extent permitted by law.

Article 16 — Force majeure

16.1 Suspension of obligations

Neither party shall be liable for the non-performance or delay in the performance of its contractual obligations if such non-performance or delay results from a case of Force Majeure as defined in Article 1.3.

16.2 Exclusion of the hardship doctrine

In accordance with the option opened by Article 5.74 of the Belgian Civil Code, the parties expressly exclude the application of the hardship doctrine to the contractual relationship. No party may invoke an unforeseeable change of circumstances to seek the revision, renegotiation or termination of these General Terms and Conditions, even if performance has become exceptionally onerous.

16.3 Service restoration after failure

(a) If a Player's participation in a Bet is interrupted after validation of the Stake due to a failure of the License Holder's IT system or of their own system, and the system allows resumption of the Bet, the Player shall be repositioned at the point where they were before the interruption.

(b) If resumption of the Bet is not possible, the Bet shall be terminated and the Stake shall be refunded to the Player Account.

(c) In the event of a failure affecting the License Holder's system, the BGC shall be immediately informed of the circumstances of the incident.

Article 17 — Suspension and closure of the Player Account by the License Holder

17.1 Grounds

The License Holder reserves the right to suspend or close a Player Account, temporarily or permanently, partially or totally, at its discretion and without prior notice, in the following cases in particular:

(a) inactivity of the Player Account in accordance with Article 19;
(b) breach of the General Terms and Conditions by the Player;
(c) failure to provide the supporting documents necessary for Authentication or for a KYC/AML check;
(d) documents communicated being incomplete, inaccurate, falsified or fraudulent;
(e) non-compliance with or loss of registration conditions (notably EPIS, residence, age);
(f) gambling ban pronounced by the BGC or any competent authority;
(g) abusive use of the account opening procedure (multi-accounts);
(h) abusive use of any promotional offer;
(i) suspicion or finding of fraud, money laundering, terrorist financing or any unlawful activity;
(j) attempted or actual hacking, bot, AI, automated calculation or any unauthorised aid;
(k) infringement of the License Holder's intellectual property rights;
(l) acts or attempts of collusion between Players;
(m) serious suspicion based on information received from third parties;
(n) suspicion of match-fixing or sports manipulation;
(o) abusive, disrespectful, threatening, harassing behaviour or behaviour of any kind likely to harm the physical or moral safety of the Customer Service, compliance or any auxiliary;
(p) any other serious ground justifying a precautionary measure.

17.2 Right of retention

In the event of suspension or closure on the above grounds, the License Holder has a right of retention over the sums credited to the Player Account, until full coverage of the damages suffered and costs incurred (including administrative and legal costs).

17.3 Notification

The Player shall be notified of the suspension or closure of their Player Account by email to the address provided in their Player Account.

17.4 Additional actions

The License Holder further reserves the right:

(a) to report any unlawful or suspected activity to the Competent Authorities, including judicial authorities and the CTIF;
(b) to block the funds of the Player as a precautionary measure;
(c) to initiate any legal action necessary or useful to end the breach, obtain redress or recover any winning unduly paid;
(d) to inform any concerned third party (notably other gambling operators and sports integrity organisations) of the Player's behaviour, to the extent permitted by law;
(e) to file a criminal complaint with the competent public prosecutor.

Article 18 — Closure of the Player Account by the Player

18.1 Procedure

The Player may close their Player Account at any time, by registered letter sent to EliteSports — Square Elsa Frison 25, 1070 Anderlecht, Belgium, or by email to help-fr@ / help-nl@ / help-en@elitesports.be.

The closure shall take effect on the date of the written notification, by the License Holder to the Player, confirming that the Contract has ended.

18.2 Consequences of closure

(a) The Player immediately ceases all use of the Site, software and services.
(b) Any local copy of the software must be uninstalled.
(c) Bets in progress (not yet settled) shall be carried through to completion in accordance with the Sports Betting Rules, and any winnings shall be credited to the Player Account before definitive closure.
(d) Any positive balance shall be paid to the bank account declared by the Player, subject to the absence of fraud, ongoing investigation or grounds for retention.
(e) The operation of a closed Player Account is impossible.

18.3 BGC ban application

Independently of the amicable closure of the Player Account, the Player may at any time submit a voluntary application for an access ban to the BGC (EPIS procedure — cf. Article 8.4).

Article 19 — Inactive and orphan accounts

19.1 Inactive Player Account

A Player Account is deemed Inactive when the Player has not logged in to their Account for a continuous period of twelve (12) consecutive months.

19.2 Closure procedure for inactivity

(a) At the end of this period, the License Holder shall notify the Player by email to the address provided in their Account of the inactivity noted and the intention to close the Player Account. The Player shall be invited either to log in again to reactivate the Account or to request the withdrawal of their balance.

(b) A second reminder shall be sent after 15 days.

(c) Failing any response from the Player within thirty (30) days of the first notification, the Player Account shall be closed.

(d) Any positive balance remains owed to the Player and is held by the License Holder on a custodial basis. The Player may at any time, upon production of their valid identity documents, obtain the restitution thereof to their personal bank account, under the conditions provided for in Article 9. Such assets are managed in accordance with the Belgian legal provisions applicable to dormant assets.

19.3 Reappearance of the Player

If a Player whose Account has been closed for inactivity reappears after closure, the License Holder shall proceed to verify their identity and refund any balance, in accordance with Article 19.2 (d). The reopening of a Player Account remains subject to compliance with the registration conditions in force at the date of the new request.

Article 20 — Complaints and mediation

20.1 Internal route

For any complaint relating to a Bet, payment of winnings, management of the Player Account, the conduct of a member of staff, or any other matter relating to the services, the Player may contact the Customer Service by the following channels:

Each complaint is registered in the internal complaint management system. A unique reference number is communicated to the Player within 24 hours of receipt, accompanied by the name of the handler and the expected response time.

20.2 Time to complain

Any complaint must be submitted within three (3) months of the event giving rise to the complaint. Any complaint submitted out of time shall be deemed inadmissible, save in justified exceptional circumstances.

The complaint must contain clear and unambiguous information on the identity of the complainant (surname, first name, date of birth, Player Account identifier) as well as all useful details for its processing.

20.3 Response time

We undertake to provide a response to the complainant according to the following indicative timeframes:

The response shall include at a minimum: a summary of the complaint, the findings of Our analysis, the decision taken and, where applicable, the corrective measures applied.

20.4 Escalation

If the Player is not satisfied with the response, they may submit a written request for re-examination to the address complaints@elitesports.be. A reasoned response shall be provided within ten (10) business days.

20.5 Prior formal notice

Before initiating any legal action against the License Holder or EliteSports SRL, the Player undertakes to send a prior written formal notice, by registered letter or by email to complaints@elitesports.be, precisely describing the alleged breach and the measures requested. The License Holder has a period of thirty (30) business days from receipt of this formal notice to remedy or respond to it.

Any legal action initiated without compliance with this prior procedure may be declared inadmissible, to the extent permitted by law.

20.6 External route — BGC

At any time, and in particular in the event of no amicable resolution, the Player may submit their complaint to the Belgian Gaming Commission:

• by email: info@gamingcommission.be
• by letter: Belgian Gaming Commission Information Office Cantersteen 47 1000 Brussels

The complaint to the BGC must mention at a minimum the surname, first name and date of birth of the complainant.

20.7 Sports integrity

Any information or suspicion of sports manipulation, match-fixing or abusive use of betting products for manipulation purposes may be reported to the Customer Service (help-fr@ / help-nl@ / help-en@elitesports.be), as well as to the Sports Betting Unit of the BGC.

Article 21 — Protection of personal data and cookies

We pay the greatest attention to the protection of Player personal data.

The Personal Data Management Policy (accessible from the Site) describes in detail:

• the categories of data collected;
• the purposes of processing;
• the legal bases (consent, performance of the Contract, legal obligation, legitimate interest);
• the recipients of data;
• the retention periods;
• the rights of the Player (access, rectification, erasure, opposition, portability, restriction);
• the contact details of the Data Protection Officer (DPO).

The Cookie Policy (accessible from the Site) describes the use of cookies and similar technologies, and allows the Player to manage their preferences.

Both documents form an integral part of the General Terms and Conditions.

Article 22 — IT security and availability

22.1 Recommended configuration

Use of the Site requires compatible equipment and connection. We recommend:

• Browsers: Chrome, Firefox, Edge, Safari (recent versions), with JavaScript enabled;
• Connection: ADSL ≥ 2 Mbps, fibre or 4G/5G;
• Supported OS: Windows 10+, macOS 10.14+, iOS 13+, Android 9+.

A Player not having this configuration is exposed to the risk of being unable to fully use the services.

22.2 Security

We implement security measures in line with the state of the art and the Belgian regulatory requirements:

• HTTPS / TLS encryption on all pages of the Site;
• strong authentication via itsme®;
• no raw bank card data is stored on Our servers (systematic tokenisation at our certified payment provider);
• automatic detection of fraudulent login attempts and suspicious behaviour;
• retention of logs (transactions, connections, operations relating to legal compliance) for a minimum of ten (10) years in accordance with applicable Belgian legislation;
• reporting to competent authorities of any suspicious transaction in accordance with anti-money laundering legislation.

The Player nonetheless acknowledges that Internet transmissions cannot be guaranteed totally confidential and secure. It is the Player's responsibility to take appropriate measures to protect their own data and equipment (antivirus, backups, OS and browser updates).

22.3 Bugs and anomalies

The Player acknowledges that the software used to offer the services may not be totally free from errors. If the Player detects a bug or anomaly:

(a) they undertake to derive no benefit therefrom;
(b) they undertake to keep confidential the existence of the anomaly and not to inform any third party;
(c) they undertake to immediately inform the Customer Service (help-fr@ / help-nl@ / help-en@elitesports.be) or directly the emergency contact at complaints@elitesports.be.

Failing this, We reserve the right to block the Player Account, freeze funds, recover unduly paid winnings and initiate any legal action.

22.4 Availability

The Site is in principle accessible 7 days a week and 24 hours a day, save for scheduled or unscheduled interruption for maintenance, updates, technical malfunction or Force Majeure. The License Holder is only bound by a best-efforts obligation regarding the continuity of service.

22.5 Recording of communications

All telephone communications with Customer Service may be recorded for the purposes of quality, training and evidence. A copy of all electronic communications between the Player and the License Holder is retained.

Article 23 — Hyperlinks

23.1 Links to the Site

The establishment of hyperlinks to the homepage of the Site is permitted subject to:
(a) compliance with applicable law;
(b) clear mention of the EliteSports brand;
(c) prior written authorisation of the License Holder for any deep linking.

This authorisation is not granted for sites disseminating illegal, violent, pornographic, xenophobic, polemical or immoral content.

23.2 Framing and inlining

Any use or reproduction, even partial, of the content of the Site within a third-party site by means of inclusion, framing, inlining or any similar procedure is strictly prohibited.

23.3 Outgoing links

The Site may contain links to third-party sites. The License Holder gives no warranty and assumes no liability for the content of these sites. Access to these sites is at the Player's risk, who acknowledges that these sites may be subject to different terms of use and privacy provisions.

Article 24 — Assignability, non-waiver, partial nullity

24.1 Assignability

The rights and obligations of the Player arising from the General Terms and Conditions may not be assigned to a third party without the prior written consent of the License Holder.

In accordance with Article 26 of the Law of 7 May 1999 on games of chance, the FA 116869 and FA+ 116869 licenses of the License Holder are non-transferable. Any restructuring involving a transfer of activity remains subject to prior authorisation of the BGC.

24.2 Non-waiver

The fact that the License Holder does not require strict application of any provision of the General Terms and Conditions, or delays in doing so, cannot be interpreted as a waiver of its right to rely on that provision later, nor as abandonment of its rights.

24.3 Partial nullity

If a clause of the General Terms and Conditions is held null, invalid, unlawful or unenforceable by a competent court, this nullity shall not affect the validity of the other clauses. The License Holder undertakes to replace the clause concerned with a new clause pursuing the same economic and legal purpose, to the extent permitted by law.

Article 25 — Archiving and evidence

The files, data and documents retained by the License Holder on IT media, under reasonable conditions of security, constitute the evidence of communications and results of Bets between the Player and the License Holder.

In the event of any divergence between the result of a Bet displayed on the Site and the result recorded in the License Holder's IT systems, the recorded result shall prevail.

Telephone and electronic recordings constitute admissible evidence in accordance with Articles 8.1 et seq. of Book 8 of the Belgian Civil Code.

Article 26 — Languages

The General Terms and Conditions are available in French (FR), Dutch (NL) and English (EN), depending on the Player's navigation choice.

The French version shall prevail in the event of interpretation divergence or conflict between the different language versions.

Article 27 — Applicable law and jurisdiction

27.1 Applicable law

These General Terms and Conditions and any contractual relationship between the License Holder and the Player are exclusively governed by Belgian law, to the exclusion of Belgian private international law rules.

Also applicable, without limitation:

• the Law of 7 May 1999 on games of chance, betting, gambling establishments and the protection of players;
• the Royal Decree of 25 October 2018 on the arrangements for operating games of chance via information society tools;
• the Royal Decree of 19 June 2022 determining the arrangements for consulting the Central Individual Credit Register;
• the Belgian Civil Code (Books 1, 5 and 8);
• the Code of Economic Law (in particular the articles on unfair B2C contract terms);
• Regulation (EU) 2016/679 (GDPR).

27.2 Jurisdiction

In the event of a dispute relating to the interpretation, performance, validity or termination of the General Terms and Conditions, the parties shall first endeavour to find an amicable solution within 14 days of notification of the dispute by one of them.

Failing an amicable resolution, the dispute shall be submitted to the exclusive jurisdiction of the courts and tribunals of the judicial district of Brussels.

The Player nonetheless retains the rights provided by the mandatory provisions of Article 6 of Regulation EC No. 593/2008 of the European Parliament and of the Council on the law applicable to contractual obligations (Rome I), as well as by the mandatory provisions of Article 18 of Regulation (EU) No. 1215/2012 on jurisdiction in civil and commercial matters (Brussels I bis).

Article 28 — Limitation period

Notwithstanding any less restrictive legal provision to the contrary, any claim or legal action against the License Holder must be initiated within a period of one (1) year from the event giving rise thereto, on pain of limitation.

Last updated: 25 May 2026
Version: 1.0 — EliteSports.be General Terms and Conditions