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Privacy Policy

Last Updated: May 2026

EliteSports SRL (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you use our website, mobile applications, products, and services.

We process personal data in accordance with:

  • the General Data Protection Regulation (EU) 2016/679 (“GDPR”),
  • applicable Belgian data protection laws,
  • Belgian gambling regulations,
  • anti-money laundering legislation,
  • and other applicable legal and regulatory requirements.

Please read this Privacy Policy carefully before using our services.

1. Who We Are

EliteSports SRL is the operator of this website and the data controller responsible for your personal data. EliteSports SRL operates the EliteSports.be sports betting platform under the F1+ licence (FA+ 116869) held by Belgische PMU NV.

Data Controller Information

  • Legal Entity: EliteSports SRL
  • Company Registration Number: 1036.208.636
  • Registered Address: Square Elsa Frison 25, 1070 Anderlecht, Belgium
  • Legal Form: Société à responsabilité limitée (SRL)

Data Protection Officer (DPO)

If you have any questions regarding this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer:

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

A. Account Registration Data: Full name. Date of birth. Gender, Nationality, Residential address, Email address, Telephone number, Username, Account preferences

B. Identity Verification Data

To comply with legal and regulatory obligations:

  • Government-issued identification documents
  • National identification numbers where legally required
  • Proof of address documents
  • Selfies or biometric verification images
  • Source of funds and source of wealth documentation

C. Financial Information: Bank account details, Payment card details, Deposit and withdrawal information, Transaction history, Payment provider information

D. Technical & Device Data: IP address, Browser type, Device identifiers, Operating system, Login activity, Geolocation data, Security logs, Session information

E. Sports Betting & Responsible Gambling Data: Betting activity, Betting history, Deposit limits, Self-exclusion information, Affordability indicators, Risk scores, Fraud prevention indicators, Responsible gambling interactions

F. Communications Data: Emails, Customer support communications, Live chat interactions, Complaints and disputes

3. How We Collect Your Data

We collect personal data:

  • directly from you,
  • through your use of our services,
  • from payment providers,
  • identity verification providers,
  • fraud prevention databases,
  • public registers,
  • regulatory authorities,
  • responsible gambling databases,
  • and third-party compliance providers.

4. Why We Process Your Personal Data

We only process your personal data where we have a lawful basis to do so.

A. Performance of Contract

We process your data to:

  • create and manage your account,
  • process bets and transactions,
  • provide sportsbook services,
  • administer bonuses and promotions,
  • process deposits and withdrawals,
  • provide customer support.

B. Legal & Regulatory Obligations

We process your data to comply with:

  • anti-money laundering obligations,
  • know-your-customer (KYC) requirements,
  • gambling regulations,
  • fraud prevention obligations,
  • responsible gambling obligations,
  • tax and accounting obligations,
  • requests from regulators and law enforcement authorities.

C. Legitimate Interests

We process your data where necessary for:

  • fraud prevention,
  • cybersecurity,
  • platform security,
  • service improvement,
  • risk management,
  • prevention of bonus abuse,
  • dispute management,
  • operational monitoring,
  • business continuity.

D. Consent

Where required by law, we process your data based on your consent, including:

  • direct marketing communications,
  • promotional offers,
  • certain profiling activities.

You may withdraw your consent at any time.

5. Automated Decision-Making & Profiling

We may use automated systems and profiling technologies to:

  • detect fraud,
  • identify suspicious transactions,
  • assess responsible gambling risks,
  • prevent money laundering,
  • identify bonus abuse,
  • protect platform integrity.

These systems may result in:

  • account restrictions,
  • enhanced verification checks,
  • transaction reviews,
  • suspension of services.

You may request human review of significant automated decisions where applicable under GDPR.

6. Responsible Gambling

As a licensed sports betting operator, we are legally required to monitor player activity to identify indicators of problematic gambling behavior.

This may include:

  • monitoring betting patterns,
  • affordability assessments,
  • deposit and loss monitoring,
  • interaction history,
  • self-exclusion systems,
  • behavioral risk indicators.

We may intervene where necessary to comply with responsible gambling obligations and protect players.

7. Sharing Your Personal Data

We may share your personal data with:

Regulatory & Government Authorities

Including:

  • the Belgian Gaming Commission,
  • financial regulators,
  • tax authorities,
  • law enforcement agencies,
  • anti-money laundering authorities.

Service Providers & Processors

Including:

  • sportsbook platform providers,
  • cloud hosting providers,
  • payment service providers,
  • identity verification providers,
  • fraud prevention providers,
  • customer support systems,
  • CRM providers,
  • analytics and security vendors,
  • software development and technical support providers.

Professional Advisors

Including:

  • lawyers,
  • auditors,
  • consultants,
  • compliance advisors.

All third parties are required to process your data securely and lawfully.

8. International Data Transfers

Your personal data is primarily processed within the European Economic Area (“EEA”).

However, certain operational, technical support, software development, maintenance, compliance, and customer support services may be provided by carefully selected service providers and personnel located outside the EEA, including India.

Where personal data is transferred outside the EEA, we implement appropriate safeguards including:

  • Standard Contractual Clauses approved by the European Commission,
  • access controls,
  • encryption,
  • confidentiality obligations,
  • technical and organizational security measures.

We take reasonable steps to ensure your personal data remains protected in accordance with GDPR requirements.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, firewalls, secure infrastructure, role-based access controls, multi-factor authentication, monitoring systems, audit logging, incident response procedures, restricted personnel access. Access to personal data is limited to authorized personnel only.

10. Data Retention

We retain personal data only for as long as necessary to fulfill legal, regulatory, operational, and contractual obligations.

Retention periods may include:

  • AML/KYC records: up to 10 years,
  • transaction records: up to 10 years,
  • betting activity records: as required by applicable law,
  • customer support records: as reasonably necessary,
  • legal dispute data: until final resolution of claims.

Following expiry of applicable retention periods, personal data will be securely deleted or anonymized.

11. Your Rights

Under GDPR, you may have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent
  • Rights related to automated decision-making

To exercise your rights, contact:

We may request proof of identity before processing your request.

12. Marketing Communications

You may opt out of marketing communications at any time by:

  • using the unsubscribe function,
  • adjusting account preferences,
  • contacting customer support.

We may still send service-related communications where necessary.

13. Underage Gambling

Our services are strictly intended for persons who are legally permitted to gamble under applicable law. We do not knowingly collect personal data from individuals under the legal gambling age.

If we become aware that an underage individual has registered or provided personal data, we will take appropriate measures including account suspension, reporting where legally required, and deletion of personal data where applicable.

14. Complaints

If you believe your personal data has been processed unlawfully, you may contact us at:

You also have the right to lodge a complaint with the Belgian Data Protection Authority.

Belgian Data Protection Authority

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • legal changes,
  • regulatory requirements,
  • operational changes,
  • technological developments.

The latest version will always be available on our website.

Continued use of our services constitutes acceptance of the updated Privacy Policy.