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Customer Support

Welcome to EliteSports Support. We're here to help with your account, payments, sports betting, and responsible gaming. Choose the contact method that works best for you.

Contact Us

Live Chat (fastest response)

Get instant help from our support team through our live chat:

  • On the website: open the side menu on elitesports.be and click Support Chat
  • Available 24/7

Email Support

We respond to all emails within 24 hours, Monday through Sunday. For urgent issues, please use live chat.

Support Hours

  • Live Chat: 24/7
  • Email: response within 24 hours

Frequently Asked Questions

Account & Sign-In

How do I sign in to EliteSports?
EliteSports supports both itsme® and email/password login. itsme® is Belgium's trusted digital identity service. You can also register with your email address and a secure password.

I'm having trouble with itsme® login.
Make sure your itsme® app is up to date and you have an active internet connection. If issues persist, verify your itsme® registration at itsme.be or contact our support team.

How do I delete my account?
You can request account deletion by emailing our support team with the subject "Account Deletion Request":

We will process your deletion within 30 days in line with GDPR requirements. Note: regulatory rules require us to retain certain transaction records.

Payments & Withdrawals

How do deposits work?
We support recognised Belgian payment providers including Bancontact. Deposits are processed instantly so you can start betting right away.

How long do withdrawals take?
Withdrawals are typically processed within 24 to 48 hours via bank transfer. You can track the status in your account history.

Are there any deposit or withdrawal fees?
EliteSports does not charge fees on deposits or withdrawals. Your payment provider may apply standard transaction fees.

I haven't received my withdrawal.
Withdrawals can take up to 48 hours. If it has been longer, please contact support with your transaction reference.

Rewards & Promotions

How does the Welcome Offer work?
New players can receive a matched bonus on their first winning bet, up to €100. Terms and conditions apply.

How do EliteCoins work?
You earn EliteCoins on every bet you place. Redeem your coins for real cash in the Elite Club. There is no wagering requirement on redeemed coins.

How do I join the Daily Game?
Complete the daily sports quiz and pick a prize box. Prizes are credited directly to your wallet.

Sports Betting

Which sports are available?
EliteSports offers betting on football, tennis, basketball, and other major sports. Pre-match and live betting are available.

What is a cashout?
Cashout allows you to settle your bet before the event ends. The cashout value depends on the current odds and match situation.

My bet was voided — why?
Bets may be voided if an event is cancelled, postponed, or if there was a clear odds error. Voided bet stakes are refunded to your wallet.

Eligibility & Location

Why can I only bet in Belgium?
EliteSports operates under a Belgian F1+ licence issued by the Belgian Gaming Commission. Real money betting is only available to verified players physically located in Belgium who are 21 years or older.

What if I travel outside Belgium?
Real money betting features will be unavailable when you are outside Belgium. You can still log in to view your account, but betting will be restricted.

Responsible Gaming

At EliteSports, we are committed to safe and responsible betting. Gambling can become addictive. Please bet responsibly and within your means.

If gambling is no longer fun, free and confidential help is available in Belgium:

You can also contact us by email: help-en@elitesports.be (English), help-fr@elitesports.be (French), help-nl@elitesports.be (Dutch).

Tools Available In Your Account

We provide a full set of responsible gaming tools. To access them, log in and go to Account → Responsible Gaming.

  • Deposit Limits — set weekly caps on your deposits
  • Session Time Limits — limit how long you bet in a single session
  • Reality Check Reminders — receive pop-up reminders about your time and spending
  • Cool-Off Period — temporarily block your account for 24 hours to 6 months
  • Self-Exclusion — permanently exclude yourself via the EPIS register

EPIS Register

The EPIS (Excluded Persons Information System) is managed by the Belgian Gaming Commission. Players registered in EPIS cannot access any Belgian licensed gaming services. For more information: gamingcommission.be

Signs of Problem Gambling

If you notice any of the following, please consider reaching out for help:

  • Spending more than you can afford
  • Betting to escape problems or emotions
  • Hiding your betting from others
  • Borrowing money to bet
  • Feeling restless or irritable when not betting

Free, confidential support is always available at 0800 35 777 or speelpleziercheck.be.

Licence & Legal

EliteSports is operated under supplementary licence FA+ 116869 (class F1+) from the Belgian Gaming Commission.

  • Operator: Belgische PMU NV (BE 0423.966.907)
  • Licence: FA+ 116869 (class F1+)
  • Regulator: Belgian Gaming Commission (gamingcommission.be)

Player Eligibility

  • 21 years of age or older
  • Physically located in Belgium
  • Identity verified via itsme® or KYC document upload

For licence details and regulatory information: gamingcommission.be

Still Need Help?

If you couldn't find what you were looking for:

Our team is ready to help.

© 2026 Belgische PMU NV · Licence FA+ 116869 (F1+) · Bet responsibly. 21+ only. Belgium only.